Privacy Policy
How We Protect and Handle Your Personal Information
Last Updated: December 2024
Effective Date: January 1, 2025
Introduction
At NeatVision Cleaning Agency Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
We understand that trust is the foundation of our business relationship with you. This policy demonstrates our commitment to transparency and compliance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Personal Information You Provide
- Contact information (name, email address, phone number)
- Postal address for service delivery and billing
- Property details for cleaning services (size, rooms, specific requirements)
- Access instructions and key information for your property
- Special instructions, preferences, and requirements
- Emergency contact information
- Payment information (processed securely through third-party providers)
Information We Collect Automatically
- IP address and general location information
- Browser type, version, and operating system
- Pages visited and time spent on our website
- Referring website information
- Cookies and similar tracking technologies
- Device information and unique identifiers
How We Use Your Information
Service Provision
- Booking and scheduling cleaning services
- Communication regarding your appointments
- Providing specialized cleaning solutions
- Managing your service preferences
- Emergency contact and access
Business Operations
- Payment processing and billing
- Customer support and service improvement
- Quality assurance and staff training
- Legal compliance and record keeping
- Fraud prevention and security
Legal Basis for Processing
Under UK GDPR, we process your personal information based on the following legal grounds:
Contract Performance
Processing necessary to perform our cleaning service contract with you.
Legitimate Interests
For business operations, service improvement, and direct marketing (you can opt-out).
Legal Obligation
To comply with applicable laws, tax obligations, and regulatory requirements.
Consent
For marketing communications and optional features (you can withdraw consent anytime).
Information Sharing and Disclosure
We Do Not Sell Your Information
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Scenarios
- Service Providers: Trusted third-party contractors who assist in our operations (cleaning supplies, payment processing, IT services)
- Legal Requirements: When required by law, court order, or regulatory authority
- Emergency Situations: To protect the safety of our staff or property occupants
- Business Transfers: In case of merger, acquisition, or sale of business assets (with continued privacy protection)
Data Security Measures
We implement comprehensive security measures to protect your personal information:
Encryption
All sensitive data is encrypted in transit and at rest
Access Control
Limited access to authorized personnel only
Regular Updates
Continuous monitoring and security updates
Your Rights Under UK GDPR
Data Subject Rights
Right of Access
Request a copy of all personal information we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Restrict Processing
Limit how we use your information
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to certain types of processing, including direct marketing
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month and may require additional information to verify your identity.
Data Protection Contact:
Email: [email protected]
Phone: +44 20 7357 8429
Address: 125 King's Road, Chelsea, London SW3 4RP, United Kingdom
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy and to comply with legal obligations:
Customer Records
6 years after last service for legal and tax compliance
Marketing Data
Until you unsubscribe or withdraw consent
Website Analytics
26 months for aggregated usage statistics
Job Applications
1 year unless longer retention is required for hiring processes
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how you use our services.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Used for targeted advertising (with consent)
Managing Cookies
You can control and manage cookies through your browser settings or by using our cookie preference center.
Learn more about our Cookie Policy →International Data Transfers
Data Storage Location
Your personal information is primarily stored and processed within the United Kingdom. If we need to transfer data outside the UK, we ensure adequate protection through:
- Adequacy decisions by the UK government
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules for intra-group transfers
- Other approved transfer mechanisms
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.
For children's data protection rights or concerns, parents and guardians can contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:
- Update the "Last Modified" date at the top of this policy
- Notify you via email if changes are significant
- Post a notice on our website for material changes
- Request renewed consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
Complaints and Contact Information
Get in Touch
NeatVision Cleaning Agency Ltd
125 King's Road, Chelsea
London SW3 4RP, United Kingdom
Phone: +44 20 7357 8429
Email: [email protected]
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Website: ico.org.uk | Phone: 0303 123 1113
This Privacy Policy is part of our Terms of Service. By using our services, you agree to the collection and use of information in accordance with this policy.